Step One - Technical Consultation

Technical Support Service – Refinecolor / Jay’s Signature UV Printers & PrintExp ONLY.

Please read before ordering.
After order we will be in contact with you.

🖨️ For: Refinecolor UV Printers, Jay’s Signature UV Printers & PrintExp Software
🌎 Support: Worldwide, English or Spanish
📞 Support via: Phone, WhatsApp, or Facebook Video Call 
       (We prefer video calls so we can clearly see the issue and guide you accurately.)
⏱️ Response: Within 24 hours (Monday–Friday)

We can help with: 
Setup, troubleshooting, PrintExp guidance, software/hardware issues, emergency support, and more.

Ideal For:
*️⃣When seller or manufacturer support has ended
*️⃣New users needing quick setup guidance
*️⃣Urgent technical issues
*️⃣Learning how to use PrintExp Software
*️⃣And more…

Service Rates:
• 1 Hour – $65
• 1.5 Hours – $95
• 2 Hours – $120

Important: The Etsy purchase is a deposit, not the final service price. Your deposit will be applied to your selected service. If we determine we cannot assist with your issue, the deposit will be fully refunded.
(Note: A deposit is required because Etsy does not allow a $0.00 listing price. We apologize for the inconvenience.)

How It Works:

*️⃣Submit your information so we can review your case.
      (Please make sure your email and phone number are correct when placing your order.)
*️⃣We contact you to schedule your appointment.
*️⃣Connect by phone or video call. (We prefer video calls so we can clearly see the issue and guide you accurately.)
*️⃣We diagnose and assist with your issue in real time.

⚠️ Please do not order if you do not agree with the service description or fees. We do not provide support on weekends.